Please read the HSCC Complaint Handling Policy carefully, scroll to the bottom, and acknowledge it to proceed further.
The Vigilance department of HSCC (India) Ltd (HSCC) is headed by Chief Vigilance Officer (CVO) assisted by Vigilance Officers (VO’s). HSCC Vigilance department functions from its Centralized Office located at HSCC, Corporate Office, HSCC India Ltd, Sector-1, Noida, for all the HSCC’s offices/Units/Projects spread across all over India & Abroad.
Jurisdiction of HSCC Vigilance
- Complaint can be lodged only against employees and/or matters of HSCC.
- HSCC Vigilance has no jurisdiction over private individuals.
HSCC Vigilance investigates issues concerning employees and/or matters of HSCC. With respect to issues of organizations other than HSCC, the complaint will be filed.
Lodging of Complaint
Complaint can be lodged by addressing the written communication/letter directly to “E-6(A), Sector 1, Noida, Uttar Pradesh. INDIA” /the postal address of HSCC available on the Vigilance Page of HSCC website - www.hsccltd.co.in or through the “Lodge Complaint” link available on Vigilance Page of HSCC website.
Complaint sent through written communication/letter should contain complete name and postal address (including mobile/telephone number, if any) of the sender with specific details/information of the matter. Complaint should be signed by the Complainant. Complaint not addressed to CVO, HSCC or sent on any e-mail ID of Vigilance officers of Vigilance department will not be entertained or taken cognizance of by HSCC Vigilance.
Action taken on complaint in HSCC Vigilance
- After registration of complaint and confirmation of veracity of the complainant (if required), further correspondence in the matter regarding the outcome of the complaint will not be entertained. However, HSCC Vigilance will ensure that the complaint is examined/investigated and action taken to its logical conclusion as per extant guidelines of CVC. Further, the gist of allegations may be shared with the employee(s) whose name(s) appear(s) in the complaint or whose role emerge(s) during investigation of the complaint.
- As regard to complaint against tenders, it is clarified that while HSCC Vigilance would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organization.
- As HSCC Vigilance deals only with matters of corruption, redressal of grievances should not be the focus of complaint to HSCC Vigilance.
- Complaints must contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations. Such complaint which is vague and contains sweeping / unverifiable allegation shall be filed.
- The complaint received will be first sent to the complainant for owning/ disowning, as the case may be. The Complainant is required to provide a copy of his/her identity proof along with the reply. If no response is received from the complainant within 15 days of sending the complaint, a reminder will be sent. After waiting for 15 days after sending the reminder, if still nothing is heard, the said complaint may be filed as pseudonymous by the HSCC Vigilance (CVO).
- Complaint should be addressed directly to HSCC Vigilance (CVO). No action would be taken on complaint marked as a copy to HSCC Vigilance (CVO).
- A complaint should preferably be lodged in typed or written form in English or Hindi language for facilitating early action thereon. Complaints not received in Hindi or English shall first be translated to either Hindi or English and then only further action will be taken.
- All types of complaints, even if printed or photocopied, should be clearly legible. Complaints which are illegible are filed.
- HSCC Vigilance does not entertain anonymous/pseudonymous complaint.
- The complainant should lodge complaints only regarding issues having vigilance angle and which are not part of any litigation in any courts, tribunals, etc., i.e. the matter should not be sub- judice. Complaints about known sub-judice matter are filed.
- Normally one specific issue should be raised in one complaint. However, if more than one specific issues are there, it is better to raise the same in separate complaint. Further, complainants while forwarding their complaints to HSCC, Vigilance should mention details one by one in coherent manner so the same can be understood unambiguously.
- The complaint having administrative issues or Technical lapses shall be forwarded to respective designated authority as applicable, as non-vigilance complaints for necessary action.
- Complaint covered under Integrity Pact (IP) will be forwarded to Independent External Monitors (IEMs) for further necessary action.
- “Complaint under the Public Interest Disclosure” or “PIDPI” received from CVC is investigated/dealt as per instruction of CVC.
- Under Section 182 of Indian Penal Code, 1860, a person making false complaint can be prosecuted.
- If a person making a false complaint is a public servant, departmental action may also be considered against him as an alternative to prosecution.
- Under section 195(1)(a) of Code of Criminal Procedure,1973 a person making a false complaint can be prosecuted on the basis of a complaint lodged with a court of competent jurisdiction by the public servant to whom the false Complaint was made or by some other public servant to whom he is subordinate.